CRM
Customer management sized for 2-25 person service businesses — no enterprise complexity.
Capsule CRM for Small Teams: What the Documentation Actually Says
Capsule CRM for 2-25 person service teams: verified plan pricing, the free-tier ceiling, which features hide behind the $36 tier, and offboarding reality.
CRM Free Tiers: What Happens When You Outgrow One
Capsule, HubSpot and Pipedrive at 1–5 people. The free tiers are the easy part — the upgrade step is where the cost lands, and it isn't where most people look.
Start here while reviews are in testing
- The five-person agency stack — the CRM line is a third of that budget, and not every firm needs it yet.
- The under-$100 stack — shows exactly what deferring a CRM costs you, and when to stop deferring.
What this costs — verified pricing
We haven't published tested reviews in this category yet, and we don't rank products we haven't run (why, and the test log shows what's queued). What we can give you today is the honest price of every serious option, read from each vendor's own page and re-checked weekly.
| Product | Plan | 1 | 5 | 10 | 25 | Free tier |
|---|---|---|---|---|---|---|
| Pipedrive | Lite | $14 | $70 | $140 | $350 | None (14-day trial, no card) |
| Capsule CRM | Starter | $18 | $90 | $180 | $450 | Free: 2 users, 250 contacts, 1 pipeline |
| HubSpot | Starter Customer Platform | $7 | $35 | $70 | $175 | Free tools: 2 users, 1,000 contacts |